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Fifteen Words to Boost Customer Relationships

Photo Courtesy of Pixaby

“I am sorry.  Will you accept my apology and allow me to make it right?”.  When said in a heartfelt manner, those 15 words are impactful and priceless.  I cannot tell you how difficult it is for many people to utter that phrase even in a role play situation.

On the other hand, if you offer an insincere apology, count on it backfiring because it will make the customer angrier…then you’ll really have problems on your hands.

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A Kick-Start Idea to Win Customers!

Photo Provided by Pixaby

Winning! Yes, the sound of the word is exhilarating.  Yet it’s very difficult to achieve consistent victory over the competition without a clear vision and strategy for giving consumers amazing experiences.  You must “sweat the small stuff” and give attention to detail; stay on top of quality management.

When customers love your company for what it does and how its done, they’ll flock to it.  That means that mere discussions with the team about quality and customer care is worthless unless it is applied, measured, corrected and delivered in a manner that will exceed the consumers’ expectations.

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The Right Way to Handle Customer Complaints

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No matter how well you deliver amazing customer service, you are bound to engage with someone who is irate about goods and/or services sold to them.  We’re all far from perfect and sometimes don’t get things right but the power of language is everything when attempting to quell an uproarious customer situation.

Here are a few ideas to maneuver through the anger in order to keep the client (if you deem the relationship worthy of salvation).

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Get the Team On Board to Give Better Service

Photo Courtesy of Pixaby

Being ignored is a major annoyance that customers find exasperating — whether online, on the phone, in person—it is a sure way to push them “over the edge” and to lodge a full blown complaint.

Offering great customer service for some organizations is considered an inconvenient necessity and as such, they tend not to provide suitable ongoing training for management and staff.

Think of it this way, customers are people.  When they are made to feel invisible, disrespected or insignificant, they feel angry and satisfaction nosedives — that’s when the problems begin.

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Customer Service Human Touch in the Digital Marketplace

Photo Courtesy of Pixaby

Now more than ever, consumers are shopping digitally using various channels to buy everything from groceries to movie theatre tickets.  This trend has been accelerating since 2012 and continues to gain momentum while simultaneously creating a conundrum for some organizations on how to provide a human touch in customer care on the internet highway.

People are passionate about where they shop—online and brick and mortar; live chat is quickly becoming the main source for providing customer service and those who are not on point are likely to experience customer attrition.

It’s rarely a perfect science, but finding the right balance of giving a personal touch online and being too desperate for sales is more critical now than ever.  Here are a few ways to offer amazing customer experiences to online consumers:

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