Employees Are a Company’s Most Important Asset

Photo Provided by Pixaby

During one of my recent training sessions, several participants were surprised to hear me say that employees, not customers, are a company’s most valued asset.  Customers are second.

When employees understand and champion the corporate mission, vision, and core values, their work will reflect what they believe in.  They will be engaged and motivated…in fact, they’ll give such incredible experiences that customers will want to keep coming back to buy more goods and services.  Employees are the key to creating loyal customers and an endless referral source.

Read more

Yikes! They Saw Me !

Melon Slices Photo for 10:16:15 Blog

Caught Eating at the Cash Register

 

A colleague and I were between client appointments and decided to stop and buy a healthy take out meal from a fast casual restaurant.  While our orders were being prepared, we noticed that the cashier took what she probably thought was a discreet bite of food from a plate that she had under the cash register.  Since she was not ringing up a customer at the time, she probably thought that it would be okay to “sneak a bite or two”.

Read more