Our Team provides coaching and training for businesses, which falls into a wide range of organizations, from Fortune 500 companies and non-profit institutions to individual doctor and dentist offices.
All businesses and organizations should practice anticipatory service which means being intuitive about customers’ needs and fulfilling those needs before they ask. This practice will lead to a positive customer experience.
Employees should be encouraged to be proactive and approach prospects, customers, and clients rather than waiting to be approached.
Keynote Speaking on topics related to customer service and company culture.
Our mission is to help your business create and maintain a customer-focused experience.
Training and motivating employees to exceed customers’ expectations for service.
I have never met a person more dedicated and customer service savvy than Colette Douglas. Her “make it plain” but precise directions on how to improve your bottom line through customer service are truly the top tier of elite.
Colette Douglas has been my coach for more than 15 years. Her skill, knowledge and judgement helped me to succeed in my career.
I have had the pleasure of working with Colette on professional and personal endeavors. Her integrity is impeccable. She is personable, informative and knowledgeable.
My experience with Colette has been exceptional and eye opening. She is not only passionate but is genuinely concerned about helping her clients map out and reach their goals.
I can’t say enough about the quality of the service that I received from Colette. I appreciate her enthusiasm for providing excellent service and continue to value both her advice and her professionalism. Her approach is simple, good customer service provides great results!