Telephone Etiquette

Listening skills, volume of voice, word choice, body language, and tone of voice are all transmitted to the receiver when talking on the telephone. This class will develop active listening skills, use positive communication techniques, and will provide essential information for telephonic interactions.

Participants will identify appropriate and inappropriate behaviors on the telephone. They will be able to give feedback to someone about appropriate telephone behavior.

Teenager Telephone Etiquette Training High School Job Readiness Programs
Learning Objectives
  • Become aware of and practice telephone etiquette
  • Appropriate greetings
  • Manage a call from beginning to end
Lesson Outcomes
  • Life skills
  • Critical thinking
  • Build rapport
  • Express empathy
  • Display appreciation

Why work with us?

We are Passionate about building extraordinary relationships

In order to set your business apart from the competition, we demonstrate how to cultivate a philosophy to empower employees to make decisions without having to first ask management. They can only do that with proper training.

I can’t say enough about the quality of the service that I received from Colette. I appreciate her enthusiasm for providing excellent service and continue to value both her advice and her professionalism. Her approach is simple, good customer service provides great results!
B. Vincent