Telephone Etiquette

Listening skills, volume of voice, word choice, body language, and tone of voice are all transmitted to the receiver when talking on the telephone. This class will develop active listening skills, use positive communication techniques, and will provide essential information for telephonic interactions.

Participants will identify appropriate and inappropriate behaviors on the telephone. They will be able to give feedback to someone about appropriate telephone behavior.

Teenager Telephone Etiquette Training High School Job Readiness Programs
Learning Objectives
  • Become aware of and practice telephone etiquette
  • Appropriate greetings
  • Manage a call from beginning to end
Lesson Outcomes
  • Life skills
  • Critical thinking
  • Build rapport
  • Express empathy
  • Display appreciation



What’s THAT all about?

Download training flyer here.

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I have never met a person more dedicated and customer service savvy than Colette Douglas. Her “make it plain” but precise directions on how to improve your bottom line through customer service are truly the top tier of elite.
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