Elite Customer Service Training

Observe and Analyize

  • Uncover customer care deficiencies

Results Reporting

  • Reveal challenges + Provide solutions

Provide trainings – One-on-One and group formats

  • Establish structure for customer care
  • Customized training materials
  • Integrate tools to measure success

Follow Up / Continuing Ed

  • Review methods for identifying challenges and issues before they occur

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Why work with us? We understand and value our clients:

• We identify specific roadblocks to a healthy profit margin and improve profits with proven customer care training strategies

• We create a written customer care philosophy for companies that do not have one

• We build a culture of customer care where none exists

• We understand that our clients are our most precious commodity

I have never met a person more dedicated and customer service savvy than Colette Douglas. Her “make it plain” but precise directions on how to improve your bottom line through customer service are truly the top tier of elite.
M. Ferguson, MD