Elite Customer Service, LLC is an innovative training company providing
world-class customer service skill-building programs for organizations looking to
build a loyal customer base, increase profits and improve employee morale.
Colette Douglas, the creator of Elite Customer Service, LLC has worked with individuals and companies in the area of customer service and loyalty for more than 30 years. Colette is a gifted speaker, consultant and coach. The strategies and concepts she perfected are integrated into the Elite Customer Service training, coaching, seminars and webinars.
Colette understands the issues that organizations face in connecting with those she wants to serve. In her strength, kindness and efficiency, she delivers just what is needed to clarify the right next steps in training organizations in providing exceptional satisfaction to their customers.
Colette received her Bachelor of Science from Central State University in Wilberforce, OH. She also received her MSA from Central Michigan University in Mt. Pleasant, MI.
Colette is eager to learn about the mission, vision and culture of her clients and their companies before training and coaching begins. As a keynote speaker, consultant and coach, Colette has experience in discussing the insights in understanding what customers really want. Discovering what works and what does not work, she is proficient in showing all types of organizations the real secret in providing a great service experience and turning loyal customers into raving fans.
Our mission is to help create customer-focused cultures that:
At Elite Customer Service, we are passionate about teaching organizations how to deliver exceptional customer service to their clients while also empowering their own employees. We also: