What sets us apart from our competitors?
We bring more than 30 years of experience to our clients. We are known for:
- Risk Mitigation
- Solutions Driven
- Quality Client Retention Program
- Key Employee Retention Program
- Quality Product Delivery
- Customized Curriculum
- Proficient Delivery
Do you need One-on-One coaching
or training for your entire staff?
Have a specific goal or mission to implement that requires complete workplace buy in?
Meet Our President: Colette Douglas
Colette Douglas, the creator of Elite Customer Service, LLC has worked with individuals and companies in the area of customer service and loyalty for more than 30 years. Colette is a gifted speaker, consultant, and coach. The strategies and concepts she perfected are integrated into the Elite Customer Service training, coaching, seminars, and webinars.
Colette understands the issues that organizations face in connecting with those she wants to serve. In her strength, kindness, and efficiency, she delivers just what is needed to clarify the right next steps in training organizations in providing exceptional satisfaction to their customers.
Colette received her Bachelor of Science from Central State University in Wilberforce, OH. She also received her MSA from Central Michigan University in Mt. Pleasant, MI. Colette is also a proud member of Alpha Kappa Alpha Sorority Incorporated®.
Colette is eager to learn about the mission, vision, and culture of her clients and their companies before training and coaching begin. As a keynote speaker, consultant, and coach, Colette has experience in discussing the insights in understanding what customers really want. Discovering what works and what does not work, she is proficient in showing all types of organizations the real secret to providing a great service experience and turning loyal customers into raving fans.
No More “We have always done it that way”
There are always solutions to problems — even when it seems that at first there is not.
Call Elite Customer Service today to discuss how we can train your workforce to work together and achieve outstanding customer services experience every time.