To paraphrase Merriam-Webster, the act of people-pleasing is driven by a myriad of psychological motivators and saying “yes” when you really want to say “no”.
Here’s why people-pleasing is a detriment to your company’s growth:
* On the surface, a people-pleaser may give the appearance that all is well, however, he/she actually may be overwhelmed, stressed, and on the verge of burnout leading to costly errors and omissions which will evenutally impact the profit margin.
* The tendency to give everything to others coupled with fear or disappointment will drive a people-pleaser to over-commit and land up falling short of meeting client expectations.
* Because they operate from a space of sacrifice, resentment can grow if management does not acknowledge their sacrifices or offer “acceptable levels of praise”.
For these reasons, it is important for supervisors to pay careful attention to all employees’ non-verbal cues. Make a point to be empathetic and to encourage employees to give self-care. Foster a company culture that rewards extraordinary efforts for all employees.
A myriad of professionals have opined the answer to business success. A sure answer to business failure is trying to please everybody.
Let’s talk. We welcome your input for managing people-pleasers in the comment section below.
In the meantime, make it a great day!
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Upon returning from a business trip, a hotel employee who participated in one of my workshops, walked up to me and exclaimed, “It worked !!”. Not being completely sure what he meant, I asked. He told me that he successfully applied the techniques that he learned about turning furious customers into raving fans.
I was happy that he courageously used the knowledge he gleaned from my training session and joined him in the celebration. Something as simple as acknowledging the problem and taking ownership can quell a potentially volatile situation.
Large and small businesses share this problem. In many cases, not enough money is budgeted to train how to successfully solve “outraged customer” complaints. That said, organizations, especially small businesses, experience stunted growth or actually go out of business due to customer attrition and the loss of key employees.
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Caught Eating at the Cash Register
A colleague and I were between client appointments and decided to stop and buy a healthy take out meal from a fast casual restaurant. While our orders were being prepared, we noticed that the cashier took what she probably thought was a discreet bite of food from a plate that she had under the cash register. Since she was not ringing up a customer at the time, she probably thought that it would be okay to “sneak a bite or two”.
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