Redefining Professionalism

Redefining Professionalism

Remote work is creating a shift in how we define professionalism. Before the pandemic the rules of professionalism were clearly defined.  In some instances, attire was suits and ties–no exceptions, or business casual such as golf shirts, or cardigans and khakis on Fridays. In some cases, professionalism meant perfect grammar—a demeanor that reflected mannerisms and speech patterns void of any individuality or cultural attributes.  Seemingly the pre-pandemic definition of professionalism was a construct of our unconscious bias designed to avoid any feelings of discomfort with the unfamiliar.

Many employees who work remotely are letting their guard down and removing the old mask of professionalism. Increasingly, employees are showing up in virtual meetings as their authentic selves not only in attire, but in how they express themselves in virtual chats where language is often more relaxed, and grammatical errors are overlooked. Perhaps because working remotely has enabled each employee to create their own safe environment, they are more likely to show up in shared virtual spaces as their authentic self.

As a leader, it is important to embrace diversity with a spirit of inclusivity.  Determine how closely your current definition of professionalism aligns with your company’s core values.  Take another look your company’s dress code.  

  • Does it allow employees to show up as their authentic selves or does it have an undertone that dictates how they must hide their cultural attributes? 
  • Does your current definition of professionalism support a psychologically safe workspace? 

For the benefit of your employees, clients, vendors, and partner, set aside time to re-examine how you define professionalism for your work environment.  It could make all the difference in the world.

Give us your feedback in the comment section below.

Make it a great day !!

The Art of Receiving Constructive Criticism

The Art of Receiving Constructive Criticism

Many people find it difficult to be on the receiving end of constructive criticism.  It can feel like an attack—especially if it isn’t delivered thoughtfully and with empathy. 

We can’t stress enough how important it is to mentally reframe corrective action as an opportunity for continuous growth and improvement.  As an employee makes performance adjustments based on feedback, their performance reviews/ratings will increase (not to mention job satisfaction!).  When an employee can effectively process corrective feedback, they will be happier and more productive.

Here are a few practices that you can share with your team from Forbes.com:

1) Actively listen. Repeat and affirm what you’ve heard. This gives the brain time to process without becoming defensive. Body language is also a component of active listening.  Check your posture.  Are your arms folded?  If so, relax your arms and maintain good eye contact.

2) Thoughtfully consider the feedback given to you.  Avoid quickly rejecting or accepting the person and take your time to evaluate the information. Consider the impact of the requested change.  Reflect on how frequently you receive similar feedback from other coworkers or in other environments, i.e., at home.

3) Remain open…ask followup questions using the start, stop, continue format.  Begin by asking, “What is something that I am not doing that you would like me to start doing?”.   Next ask, “What is something that I am doing that you would like me to stop doing?”.  Finally ask, “What is something that I am doing that you would like me to continue doing?”.

Take these tips into your next feedback session and leave with clear understanding and amazing opportunities for improvement. 

Share your best practices for receiving corrective feedback in the comments below.   Make it a great day!

Prepare Employees for Constructive Criticism

Prepare Employees for Constructive Criticism

Many people find it difficult to be on the receiving end of corrective criticism or feedback.  It can feel like an attack—especially if it isn’t delivered thoughtfully and with empathy. 

It is important to frame corrective action as an opportunity for continuous growth and improvement.  When an employee can effectively process corrective feedback, they will be happier and more productive.

Here are a few practices for your employees from Forbes.com:

1) Actively listen. Repeat and affirm what you’ve heard. This gives the brain time to process without becoming defensive. Body language is also a component of active listening.  Check your posture.  Are your arms folded?  If so, relax your arms and maintain good eye contact.

2) Thoughtfully consider the feedback given to you.  Avoid quickly rejecting or accepting the person and take time to evaluate the information. Consider the impact of the requested change.  Reflect on how frequently you receive similar feedback from other coworkers or in other environments, i.e., at home.

3) Remain open…ask followup questions using the start, stop, continue format.  Begin by asking, “What is something I am not doing that you would like me to start doing?”.   Next ask, “What is something I am doing that you would like me to stop doing?”.  Finally ask, “What is something I am doing that you would like me to continue doing?”.

Try these tips in your next feedback session.  You may find satisfactory results for clearer understanding and amazing opportunities for improved employee productivity. 

Share your best practices for receiving corrective feedback in the comments below.   Make it a great day!

The Art of Constructive Criticism

The Art of Constructive Criticism

Some leaders dread offering constructive criticism to employees because at times, no matter how positive their delivery, oftentimes, it is received negatively.  Employees may feel embarrassed, ashamed, low and like they have a target on their back.  

Let’s face it, none of us want to be perceived as a staunch critic but when carried out with empathy, constructive criticism has tremendous value.

Offer constructive criticism as feedback by explaining one of the best ways to grow is to identify areas of improvement.

Employees who do not receive feedback become disengaged. On the other hand, providing strength focused feedback engages employees and engaged employees are more productive.  

Ideas for Best Practices:

1) Make feedback timely and don’t make it personal. Feedback is most effective when delivered immediately so that the employee can easily recall what occurred.  Be mindful to allow a cool down period if emotions are elevated.  Remember, when executed poorly, constructive criticism comes across award and accusatory.

2) Opt for an authentic approach using specific and supportive language.  Avoid vague and judgmental language. 

4) Frame the feedback with positive intentions.  Say something like, “I know you’ll offer great information in your speech and I want to make sure the audience receives all of it.  So let’s think of ways to increase your eye contact and project your voice.”.

By shifting your perspective, it will build employee morale and productivity.

Give us your feedback and share the method that is most effective for you.  Whatever you do, make it a great day!

Trust in Leadership

Trust in Leadership

Your company’s growth and profitability can catapult to new levels and a lot of it has to do with how much your employees trust your leadership. 

According to an article in The Harvard Business Review, employees who trust their leaders tend to be more productive.   The article suggests that trust is linked to oxytocin levels in the brain, therefore, employees are happier and communicate more effectively with colleagues and management.  This may have a connection to increased productivity and profits.  

Points to ponder:

1) Transparency is key.  Employees seek to be aware of what is real and true.  Besides the need for job security and career advancement opportunities, employees want to be part of a workplace culture that puts a premium on delivering the truth.  For example, employees want to know how management perceives the effectiveness of their work performance because it allows them to make decisions based on facts and not assumptions about how they want to navigate their company career. 

2) Do as you say.  Discussing company core values and expectations in monthly meetings is important and employees expect leaders to model those values—consistently. 

3)  Be vulnerable.  Don’t be afraid to admit you don’t have all of the answers and that you’re not perfect.  Become comfortable with being uncomfortable so that you can build workplace relationships as you build the business.  Be willing to share childhood family dynamic(s) that influenced your adult values.

4) Avoid micromanagement.  This is key for building trust and developing strong workplace relationships.  Also, less micromanaging means less stress for you and more accountability for your employees.

5) Understand how to be an effective listener.  Sometimes the boldest thing a leader can do is listen and truly internalize the ideas/opinions of their staff.

6) Make employees feel appreciated and valued.  Plan an annual retreat.  Ask employees where they’d like to go and activities they want to do during the retreat.  If it is successful, consider making it an annual event…it will be something for everyone to look forward to each year.

Bonus point:  Authentic trust in work environments promote well-being and high morale.  A lack of trust produces higher turnover and lower productivity. 

Go out there and make it a great day !