College Students: What You Should Know When Re-entering the Workplace

If you’ve been following our blog, you know we’ve devoted considerable attention to Emotional Intelligence (EI or EQ for Emotional Quotient) over the last few months.  

Emotional intelligence refers to a person’s ability to understand and articulate his/her own feelings as well as the feelings of others.  Those with high EQ have good self-regulation skills and understand how to empathize with the challenges that other people face.

As the world slowly returns to in-person workplace employment and face-to-face meetings, activities, and events, we want to help working college students feel confident about advocating for their own needs and how to understand complicated social and workplace scenarios.

As college students, you have many academic and extracurricular demands on you all of the time.  That said, your busy stressful academic/work-life should not lead to the neglect of your emotional well-being.

Daniel Goleman’s ground-breaking work in the 1990s explained the importance of EQ and defined its framework in terms of these five components:

  1. Self-awareness
  2. Self-regulation
  3. Motivation
  4. Empathy
  5. Social skills

Take an emotional intelligence test to help you reach your EQ goals.  Here’s a self-awareness exercise that you can conduct in your private time:

Set an alarm for various points during the day.  When the alarm goes off, stop what you’re doing and take an introspective look at how you’re feeling emotionally.  Do you feel anxious about an upcoming exam?  Do you feel that your current  status of life is lacking?   Are you comparing your circumstances to someone else’s?  Your anxiety may show up as physical irritation, a headache, or a sense of insecurity.  Perhaps you noticed you’ve been distracted from your academic or work assignments.

Meditation helps to improve your intuition and is an effective stress management tool.

Let us know in the comments section of this post if you took an introspective EQ test and if you like.  Above all, make it a great day!

High Schoolers: An Important Note About Emotional Intelligence (EQ)

As a high school student, you may be experiencing tremendous pressures to succeed…in academics, community activities, social activities, and more.  All of these factors culminate into the idea of becoming a successful adult with accountability.  While it is considered unfair by many, it is a fact that one of the measurements of successful adulthood is earning power in the workforce.

According to Workforce.com, highly emotionally intelligent individuals earn an average of $29,000 more per year than those who seemingly lack a socially acceptable degree of emotional intelligence (EQ).  Here are a couple of reasons they earn more:

1) They tend to manage their emotions with a level of grace and control in personal and professional circumstances.  Let’s be honest.  Emotional outbursts are frowned upon in most school and professional settings–it reflects a lack of self-control.  Using self-awareness and self-management, emotionally intelligent individuals are able to manage their emotions and thus project an image of stability and maturity. 

2) Given the fact that they understand how to manage self-control, they tend to be effective communicators.  They are thought leaders who don’t mind casting vulnerabilities aside.  They fearlessly share intriguing ideas with peers, mentors, teachers, and parents.  They successfully lead old, young, men, and women to greater heights and brighter paths.  

If you have the ability to put others at ease, it speaks volumes about your ability to inspire trust and to cultivate relationships.  These are but a couple of examples of what a respected and admired leader look like.  Emotional intelligence (EQ) is a powerful component of success.  Use it wisely.

Go forth and make it a great day !!

5 Facts High Schoolers Should Know About Email Etiquette

Photo Courtesy of Pixaby

More than ever, companies are experimenting with new communication modalities. That said, as employees, especially Generation Z, are accustomed to communicating in real-time collaborative environments similar to those found within social media.  Applications such as Yammer and Slack use social technologies to allow employees to share information internally.  However, despite the emergence of new workplace communication applications email still reigns supreme.  A survey conducted by the Public Relations Society of America found that 95% of companies use email as their primary mode of internal communication.

Here are five rules to live by:

  1. Use “Reply all” thoughtfully. Consider whether everyone on the list will benefit from your response.  Take time to edit the recipient list to avoid  inundating people with emails that don’t pertain to them.  Nothing eats more time than reading unnecessary emails (not to mention the aggravation of it all).
  2. Check your tone.  Never compose an email when you’re upset because it’s too easy to include harsh words and phraseology that you will likely regret later.  Also, brevity can be a friend or foe…a sent message can be misconstrued as abrupt or not taken seriously enough.  Before sending, put yourself in the recipient’s position and read your message aloud.  Does it convey what you intended?   Remember to include “please” and “thank you”.  They are courtesies that will take you miles with the reader.
  3. Avoid fancy fonts.  Use easy to read fonts such as Arial, or Times New Roman.  It’s best to use size 11 or 12 point types.
  4. To prevent accidentally sending an incomplete email, insert the recipient address(es) just before you’re ready to send the message.  That way you will catch typos and missing attachments.
  5. Every communication is not email compatible.  If you require a quick response, make a phone call.  Also, keep in mind that sensitive subjects such as job performance may be best suited for a face-to-face conversation.

When it’s all said and done, email is still an effective mode of communication and we must understand how to manage its usefulness and power.  Young new hires should review this short video and add it to their Soft Skills arsenal.

For more information about email and telephone etiquette,  type “business etiquette” in the blog search box on our website, www.elite-customer.com.

And now…go out there and make it a great day !!

5 Tips to Attract Young Consumers

Generation Z (Gen Z) is known as the digital generation.  They are a powerful group of consumers who will give you about 8 seconds to attract and keep their interest in your product or service.  This is particularly important for eCommerce businesses.

Here’s a secret: Refine your website.  Here are five ways to attract and keep their attention:

#1  Your website should mirror their lightning quick attention span.  This demographic is proficient at editing out fluff and hype.  Contrary to popular belief, Gen Z doesn’t act on every stimulus. They want to spend precious little time on a site to decide if you have anything relevant to offer them.  So, make sure your site focuses on realistic and authentic engagement.

#2  Gen Z is mobile-first.  Acknowledging the rapid adoption of smartphones and tablets as a primary means of connecting and consuming, design a website for a quality mobile experience–that is where customers will find you, especially Gen Z.

#3  If your auto-play slows down page loading, Gen Z (and most other consumers) will lose enthusiasm to engage.  Use videos that reinforce your company’s relevance and be sure to launch them with the audio muted.  This will give consumers control and will likely keep them on your site.

#4  Gen Zers immediately know whether your blog post is sponsored. They’ll know if you’ve just written it to get your blog post done for the week.  If that’s the case, they’ll promptly stop following your blog.  Think about how you can make your content exciting, funny, insightful, and helpful.  If possible, make it a series. Above all, be honest.

#5  Consider invitng Gen Zers to write guest posts for your company blog. This will show that you value their viewpoints and opinions.  It will also differentiate you from competitors who may be too resistant to do this.  Additionally, it is highly likely they’ll share their post with their own followers on social media – potentially introducing your blog to hundreds of new Gen Z followers.

These practices will set your company on the right path to capture the more than $44 billion (USD) in spending power of Generation Z.  So, who wants to go out there and make it a great day?

Top Ten Best Practices for Customer Care 

As a consumer, when was the last time a business knocked your socks off with extraordinary service?  When was the last time you were wowed by an amazing product and follow up from the company/owner/representative?

This week’s blog focuses on the top ten Best Practices that will attract attention and have clients coming back for more.

  1. Increase customer privacy and protection
  2. Implement “Habit Loop”.  Smartphones and social media are examples of habit loop formation. The ping from a new notification is the cue, the routine involves pulling out a phone to check the notification, and the reward is seeing a new message from a friend or a new comment on social media
  3. Understand how to cater to Generation Z.  According to a Pew report, they make up 40% of all consumers and 27% of the U.S. population
  4. Ask for feedback via short surveys.  Respond to and act on the recommendations. Customers will be glad to know you took the time to read and respond to their suggestions
  5. Stay on top of digital customer service trends
  6. Post Frequently Asked Questions/Answers on social media about your new product/service
  7. Be creative and efficient with your self-service platform (most clients will seek that option for problem resolution before trying to call your company)
  8. Ensure your website meets Google’s Mobile First SEO mandates by March 1st.  Not adhering to the rules will result in a slow response time when consumers look up your site on their mobile devices.  Consumers use their mobile devices ten times more frequently than a desktop computer
  9. For e-commerce stores, consider inserting CTAs (Calls to Action) or pop-ups that request reviews after checkout
  10. Learn how customer service is conducted around the world–you’ll be able to deliver top notch service for a diverse client base

Your clients want to feel your emotions and sincere appreciation.  When you provide them with more than just goods and services, you’ll offer the very best you have…yourself.  Ensure their happiness and you’ll secure a loyal following.  So, go out there and have a great day!