Resilient Leadership

Resilient Leadership

The American Psychological Association defines resilience as the ability to quickly bounce back from changes, challenges, or traumatic events. Furthermore, the recovery process can affect intense personal growth. Employees rely on its leaders’ resiliency during turbulent times…they want to be assured that the company they work for will remain competitive, grow, and thrive.

In high pressure situations, resilient leaders accept difficult challenges; they think outside the box, create a crackerjack team, and create effective solutions—all without mistreating or disrespecting others. 

Generally speaking, resilient leaders are calm under pressure and avoid projecting tension onto others.  Instead of dwelling on human errors, they view mistakes as learning opportunities.  They communicate confidently in times of crises.  Also, they maintain important support networks to prioritize their mental and physical well being.

If you want to improve your resiliency as a leader consider this: 

1. Never stop learning.  Mental toughness and fortitude work hand-in-hand.  Resilience is a character trait that requires exercise to grow stronger.

2. Increase self awareness.  Learn to identify your stress triggers and how to manage them.  Focus on your wellness and your workload.  Improve your delegation skills to avoid feeling overwhelmed.  Maintain a healthy lifestyle through wellness rituals such as exercise, rest/sleep, and work life balance.

3. Build positive relationships.  Foster a strong network of trusted supporters who offer varying perspectives and skills.  They can also be a source of emotional well being by providing empathy and reducing feelings of isolation.

During times of calamity, leaders have a responsibility to be tough, empathetic, wise, and resilient; if not, their company will fall into the hands of competitors.   

In the comments below, share your best practices for improving resiliency and remember…make it a great day!

Attract and Keep Excellent Remote Employees

Attract and Keep Excellent Remote Employees

In 2020 many companies faced the task of taking their workforces remote due to the pandemic. The change was abrupt, swift, and caught employers off guard leaving them to quickly create and implement new structures, plans, and policies in order to manage newly minted remote employees. 

The early days of the transition presented challenges with the internet, communication, and supervision (just to name a few) causing high levels of stress for all staff levels.  As a fun way to relieve the strain, the employer/employee virtual happy hour was born.  

Flash forward to 2022.  With the heyday of the digital cocktail party becoming a distant memory, employers now recognize that they must find creative ways to attract and keep exceptional remote employees.  Similarly, remote employees’ expectations have surpassed virtual mixers to keep them happy.  They want to feel seen, heard, and valued by their employer. 

Here are a few ideas for employers to consider:

1) Enthusiastically express appreciation.  A handwritten “Thank You” note, including a gift card, tells remote employees that their work is respected and valued. 

2) Respect their time.  Eliminate unnecessary meetings. Give extra time off.  Bottom line, find useful ways to say, “You are an important asset to our company and we’re glad you’re on our team”.

3) Reduce interruptions throughout the day.  Constant direct messages (pinging) can quickly become an additional stressor for remote employees and negatively impact productivity. 

4) Allow extra breaks and avoid micromanaging.  For a variety of reasons, employers keep a close watchful eye on their employees’ online activity.  Routine self-care breaks are still necessary and should be encouraged rather than scrutinized.

5) Promote mental health.  Because some remote workers may feel isolated, consider offering confidential assistance from mental health professionals.

Let’s be clear, the hybrid company (consisting of employees who have a remote and brick and mortar office) will become more dominate as time progresses.  If companies fail to plan to attract and keep proficient “hybrid” employees, they should prepare to lose them to competitors.

Keep in mind that a lack of employee engagement will adversely affect morale, productivity, customer satisfaction, revenue, and profits.

In the comments below, tell us how you plan to attract and keep your remote employees. 

Make it a great day!

Mental Habits to Reduce Stress and Burnout

Mental Habits to Reduce Stress and Burnout

As the pandemic and its effects drag on, many people are moving from feeling stressed to being completely burned out in their professional and personal lives.  Stress and burnout can impact employees—despite their position/title—and can carry over to home life.  

Here are a few habits to consider implementing to help reduce stress:

1) Get a Good Night’s Sleep!  According to Dr. Michael Twery, Director of the National Center on Sleep Disorders Research (NCSDR), sleep affects almost every tissue in our bodies including:

  • Growth and stress hormones
  • The immune system 
  • Appetite
  • Breathing
  • Blood pressure
  • Cardiovascular health

Doctors have long attributed a lack of sleep to the increased risk for obesity, heart disease, and a number of infections.

2) The Gift of Life!  The moment you wake up, try to focus on the gift you’ve received for a brand new day.  Embrace the idea that today is filled with opportunity and your productivity will benefit yourself, your employer, co-workers, family, and the community.  Make a conscious effort to create joy the very moment you awake.   Avoid mentally drifting into the difficult moments of the past—you’ll introduce yourself to a “worry” mindset.  

Worry has a physical impact on the body:

  • Muscle tension
  • Digestive disorders
  • Attack on the immune system
  • Headaches
  • Fatigue

3) Focus! Practice centering your attention on the matter(s) at hand; it is a great way to ignore distractions.  Think strategically, avoid multi-tasking, and take on the day with a positive frame of reference.

4) Make Space! Distance yourself from problems or situations.  Distancing doesn’t mean you don’t care, it means you and your mind are unavailable to worry—about anything.

5) Let Go! Release negative emotions surrounding situations, people, or issues.  A fatalistic mental loop replay can keep you trapped in bleak emotions and entangle you in an uncomfortable web of negativity.

Peak performance in the workplace depends on good mental health.  Stress and burnout will stifle your creativity and ability to make excellent decisions.  Great mental health habits are key to remaining calm and relaxed. 

If your struggle with life is beyond self-help, many resources are available to assist you.  We encourage you to reach out to professionals who care about your well-being.

In the comments below share your tips for reducing stress and remember…make it a great day!

We’re Retuning to Work!

We’re Retuning to Work!

At last !  The world is slowly reopening and employees are returning to work.  Everyone is excited about being out and about…especially business owners.  In all of the commotion, there’s a high probability that abundant changes are needed in the workplace.  In this blog, we’re offering ideas about how to enhance employee morale, strengthen customer service, and increase sales.   

Change your perspective

View “new normal” challenges as opportunities for growth and improvement.  Avoid approaching problems with a defeatist attitude.  Visualize how positive outcomes will help your firm thrive.  Then share your ideas with clients via social media and other communication outlets.

Get back to basics

Revisit soft skills basics such as effective communication, empathy, and positive attitudes.  Now is not the time to allow customer service to fall by the wayside; in fact, it’s time to double down on delivering an experience that is unique only to your brand.  Empathize with customers and maintain a positive mindset.

Communication is key.  Be upfront and honest with clients about what they should expect from the level of service you’ll deliver.  Keep them in the loop about policy changes.

Set realistic attainable expectations from your team.  Highlight  expectations in weekly staff huddles.  

If a project cost is going to run over due to price increases in raw materials, share this information with clients immediately.  Give as much information as possible to ensure an understanding that they’re not being overcharged.  

Let your customer know you appreciate their patience by writing personalized “thank you” notes, applying a customized postage stamp, and dropping it in the mail.

Products and Policies

Due to shifts in the marketplace, consider whether you should update your company’s policy or services.  Whether it’s a reduced staffing model or limited supplies, these “constraints” may require a change in how you conduct business.  Doing so may increase employee efficiency and customer satisfaction.

Let us know in the comments how your business is pivoting in the face of such challenges. 

Make it a great day!