Many companies are rethinking their return to office timeline with the recent spikes in Covid-19 cases nationwide and for many employees, that means more zoom meetings and no end in sight to the fatigue that seems to accompany videoconferencing. .
According to PsychiatricTimes.com, zoom fatigue is attributed to burnout due to the overuse of virtual communication platforms. Physical symptoms of burnout can include sleeplessness, tense muscles, and pain. Cognitive issues such as forgetfulness and lack of concentration can also develop.
So why is videoconferencing so taxing? Virtual meetings require your brain to work harder because in addition to processing what the speaker is saying, you must also give the impression you’re making eye contact. Additionally, when communicating virtually, a slight verbal delay requires more of your brain power to interpret the speaker’s words.
As we all work through this “new normal,” we’d like to offer possible solutions for those facing endless video conferences. Here are a couple key tips for reducing zoom fatigue:
First, consider which interactions truly require video. Could the matter be handled with an email or phone call? Try to balance your meetings with a mix of video conference and teleconference calls.
Second, when creating your schedule, include breaks where possible. It’s important to give yourself a break from continuously staring at a screen.
Third, remove distractions. Minimize the image on your screen if you find yourself becoming distracted by your own appearance. Or, consider asking if it’s okay to turn off your video functionality so that you can better focus on the discussion.
As always, we hope this helps. Feel free to share your tips for reducing zoom fatigue in the comment section below…and…by all means, make it a great day!
As a consumer, when was the last time a business knocked your socks off with extraordinary service? When was the last time you were wowed by an amazing product and follow up from the company/owner/representative?
This week’s blog focuses on the top ten Best Practices that will attract attention and have clients coming back for more.
- Increase customer privacy and protection
- Implement “Habit Loop”. Smartphones and social media are examples of habit loop formation. The ping from a new notification is the cue, the routine involves pulling out a phone to check the notification, and the reward is seeing a new message from a friend or a new comment on social media
- Understand how to cater to Generation Z. According to a Pew report, they make up 40% of all consumers and 27% of the U.S. population
- Ask for feedback via short surveys. Respond to and act on the recommendations. Customers will be glad to know you took the time to read and respond to their suggestions
- Stay on top of digital customer service trends
- Post Frequently Asked Questions/Answers on social media about your new product/service
- Be creative and efficient with your self-service platform (most clients will seek that option for problem resolution before trying to call your company)
- Ensure your website meets Google’s Mobile First SEO mandates by March 1st. Not adhering to the rules will result in a slow response time when consumers look up your site on their mobile devices. Consumers use their mobile devices ten times more frequently than a desktop computer
- For e-commerce stores, consider inserting CTAs (Calls to Action) or pop-ups that request reviews after checkout
- Learn how customer service is conducted around the world–you’ll be able to deliver top notch service for a diverse client base
Your clients want to feel your emotions and sincere appreciation. When you provide them with more than just goods and services, you’ll offer the very best you have…yourself. Ensure their happiness and you’ll secure a loyal following. So, go out there and have a great day!
Show me a company that is not interested in hiring and retaining the best talent and I’ll show you a company that is about to go under.
Concerns over a lack of talent remain top of mind for companies that want an edge over its competition. According to a Gartner survey, CEOs around the world consider talent shortage to be the top emerging risk for their companies. That, coupled with Generation Z’s (Gen Z) increasing demands for a short time-to-hire, more face-to-face communication, and a high-tech hiring process, the competition for top talent continues to grow.
With that said, here are five things to know about this amazing demographic:
- They are ultra-focused and work efficiently. They’re not looking for a 30-year career with a company.
- They’re known as the “digital generation”— they are proficient and sophisticated in navigating through any kind of social media.
- They openly speak their truth to offer balance and goodwill to society and the workplace.
- Education is one of their core values. While it may not always take place in a traditional classroom setting, they seek innovative ways to learn and evolve.
- They believe in authenticity. If they perceive your brand is focused on only making money and not giving back to the community, they will call you out and offer suggestions on how to make the world a better place.
Focus on unconventional strategies to recruit Generation Z. They will be a valuable asset to your workforce.
Engage. Encourage. Educate. And, make it a great day !
Customer service delivery has become more complex thanks to a global pandemic. It is the customer who has leveraged control and has demanded a positive experience, not the company.
Nearly overnight, the COVID-19 pandemic elevated the importance of delivering fast and accurate digital experiences to customers who found themselves cut off from conventional ways of doing business.
According to a global study by ESI ThoughtLab and ServiceNow, a measly 27% of companies have transitioned from recruiting underperforming in-house talent to high-efficiency automated systems in order to deliver top drawer customer experiences (CX).
So, what’s at stake? Profitability. As you answer the five questions listed below, consider whether your responses match what’s in your pandemic plan, company core values, mission statement, and corporate culture philosophy:
- Has your team developed skills to create a digital customer experience (CX)?
- Have you identified the touchpoint that matters to your customers?
- Has your team aligned its objectives & key results (OKRs) with CX?
- Has your company consolidated data into a single customer view?
- How much progress has your team made toward providing a personalized CX (creating personas specific client demographics)?
The largest returns from CX initiatives come from positioning the right people, processes, and technologies in the right departments to deliver a superior experience time after time. According to ESI ThoughtLab and ServiceNow, almost 50% of global leaders reported a moderate to large ROI due to maintaining an efficient and personalized CX platform, versus only 22% for others.
You may have already implemented the necessary safety measures to protect employees and clients from further complications of COVID-19 and future disasters; however, it is also important to know that protecting and growing your small business is about finding ways to anticipate the needs of your clients and to deliver superior service with laser precision. Trailblazers constantly search for ways to implement state-of-the-art safety and delivery systems that will benefit both clients and employees as well as local and global supply chains.
Remember, clients are your “why”. Show them that you are in this for them and with them.
Make it a great day.
How to Attract Generation Z Talent
Generation Z is bombarded with online information at all times so companies need be sure that job postings capture and keep their attention. Job postings should be short, engaging, and mobile friendly. Adding short video on YouTube, Instagram, or Facebook that tells them about life at your company will grab their attention and prompt them to look closer at your company.
Here are three more ideas on how to attract qualified Gen Z prospects:
1) Provide growth opportunities. Dog-friendly offices and daily free lunches are not the magnet for Gen Z as it is with Millennials. Financial incentives and career advancements are the ticket that will draw them. In fact, according to LinkedIn, almost 60% of Gen Zers want to learn professional skills in order to make more money. They cite Entelo, a recruitment software company, as awarding all of its employee $1,000 each year to spend on continuing education and professional development
2) Gen Z expects workplace technology to be state-of-the-art and operate with optimal speed. According to Dell Technologies, 80% of Gen Z students aspire to work with cutting edge technology and 91% say technology would influence their job choice.
As artificial intelligence (AI) continues to invade our daily lives, workplaces need to determine how to keep up and make use the skills that young digital natives (Gen Z) possess.
3) Champion their independence and entrepreneurial spirit. According to ServiceNow, Gen Zers want:
Professional growth/learning opportunities: 37%
- Interesting and relevant work: 29%
- Remote work location/flexible work schedule: 25%
- Job security: 25%
- Worklife balance: 23%
- Reputation of the company as a great place to work: 23%
Keep in mind that Gen Z embraces, authenticity, truthfulness, and empathy…all the more reason that the foundation of your corporate culture and core values should be based on inclusion and belonging.
Make it a great day.