How to Recover From a Bad Customer Service Experience
Hitting the proverbial “brick wall” after a negative customer complaint is one of the worst feelings a business can experience. A negative experience can potentially ruin a long-lasting relationship if it is not quickly and properly resolved. Naturally, every organization would like to brag about never having a customer a complaint, especially if it has risen to uncomfortable levels of negativity; but let’s face it, complaints happen. Tiffany Monhollon of Reach Local provided a blog which offers 7 tips to recover and to learn from the experience. Here they are:
1) Address the Complaint Quickly