Blog

Peak Shopping Season Has Arrived

It’s the most wonderful time of the year and consumers are spending more money for this holiday season than last year.  If your company has not yet created a philosophy for creating and implementing a positive customer experience, now is a great time to do so.

Details Are in The Numbers:

Here are a few statistics from the National Retail Federation’s shop.org site.  It states that e-commerce sales in the U.S. will rise between 6% and 8% this year.  For November and December 2015, U.S. retail 3-commerce sales are expected to garner as much as $105 billion of a projected $630.5 billion in holiday sales.

The Basics Still Work !

Where does customer service begin? An excellent starting point is with a company philosophy that imparts the wisdom of taking care of the customer on every level every time and fostering a corporate culture to ensure its success. The beginning of customer service continues with an action plan approved by the C Suite and taught to all levels of personnel including management.

Did You Say That Flu Shots Improve Employee Morale?

I happened to catch a locally televised community program that spoke to the importance of obtaining a flu shot during this flu season.  The announcer made the point that if everyone (within the appropriate age group) got a flu shot, the likelihood of spreading the disease would be decreased significantly thereby reducing missed days from work and school due to illness from the flu.

Free Shipping – More Than Just a Perk

To retain existing customers and to garner new ones, online retailers have found that providing free shipping has become more than a perk; it has has become an expected norm.

Today’s Business Etiquette Tip

In the fast paced environment in which we live, it seems as if the art of handwriting thank you notes has all but vanished.  Every gift should be acknowledged by a note of thanks— email is acceptable but handwritten is considered to be best because it is perceived to be more personal. Writing a note is a small yet powerful touch that has the potential to leave a lasting impression.