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Customers are savvy and wise.  They have become increasingly intolerant of being ignored, undervalued, and disrespected.

Throughout my career, I have stated (nagged?) that when your employees are engaged and embrace your corporate values and mission, they will be highly effective in delivering an exceptional customer experience (to internal and external customers alike).

Elite Customer Service offers customized training and coaching on how to deliver red carpet customer service.  So, we thought it would be exciting to provide five important points to delivering an amazing customer experience.  Here they are:

What to do? You have been invited to tea by your British peer. Is it time to polish up on your afternoon tea etiquette?

In the event you are invited to tea with a prospective employer, customer, or peer, I want to share a few points with you…

Parents want the best for their children and children want to excel and be the best they can be.

As today’s youth make their marks in life and become leaders among their peers and in the community, it is essential that they understand that they must engage in social media respectfully and understand the importance that posts are permanent.  It is also important for youth to think twice before posting anything that could be interpreted as controversial, compromising or offensive because the posts can follow their academic and employment career for life.

Parents and students, here is what some employers are saying…

Everyone is different.  Every customer experience has its own story to tell.  What do you want your client’s story to say publicly about your brand?   Some customers can brag about a continuous amazing experience about your business while others may not have such a glowing report.

It is dangerous to deliver customer service as if we were still in the 1980’s.  The Customer experience has transcended into the 21st century and at a minimum, businesses should be following these three major trends.

Trend #1 – “Good” customer service simply is not “good” enough.  According to Forrester Research, based on a 2014 customer experience index of consumer survey of thousands of people who do business with companies and asked about their experience…