SINCERE APOLOGIES GET YOU FAR IN LIFE AND IN BUSINESS
Recently, a few friends and I dined at a popular restaurant in town. Everyone placed their entree orders and I specifically requested that nuts not be included in my entree. I was told that my request could easily be accommodated.
When our food arrived, not only did my entree include nuts, it seemed as though an extra portion was sprinkled onto it.
I asked the server to come to our table and explained that I requested an entree sans nuts. The server offered an insincere, “Oh. Sorry.” Since she did not offer a menu, I said asked to see a menu because I desired to order an entree that did not include nuts as part of the meal. The server returned and tossed the menu onto the table instead of handing it to me. My table guests watched in absolute amazement and could not believe the attitude of the server.