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A few days ago, someone asked me why I focus so much attention on Millennials. Their talent and skill are amazing; their expertise in hard skills has proven to be highly effective in fields ranging from biomedical engineering to telemarketing leading to the important growth of the U.S. economy.

With that said, a prominent challenge Millennials face is that in soft skills.  According to Talent Culture, a study by the Educational Testing Service (ETS) found that American Millennials trail their global counterparts in workplace communication causing on-the-job problems link to study here.  Not only that, the study found that their lack of soft skills has an adverse impact on the relationships among their colleagues, teammates and managers..

Did you notice that the picture for this blog illustrates the hammer hitting the screw and the screwdriver twisting the nail?  Using the wrong tools to complete a job is as ineffective as placing the wrong employee in the wrong position.

A significant amount of employee frustration can be avoided/eliminated by positioning the right people in the right position.  Sometimes, hiring managers have to do more with less and often rely on cross training to perform the job that needs to be done.

The cost of hiring, training, and replacing employees who should never have been hired is very costly.   So, what should you do?

In 1992, the U.S. Congress declared Customer Service Week a nationally recognized event to be celebrated every October.  Now, thousands of companies across the United States and around the world recognize Customer Service Week which is October 3rd through October 7th carrying the theme, “Service Champions” .

How will you inspire your team to provide extraordinary service this week and carry it out every day of the year?

Solve the mystery of how to deliver stellar customer service and grow your business to higher heights!  How?  By providing enriched and continuous training/coaching for your staff/team.

Major keys to success of ANY business is to (1) know its demographic, (2) understand how to fill a need and (3) provide stellar customer service and experiences every time.

We are entering the autumn season which means that some businesses have already planned  adjustments that have to be made to accommodate customers, patients, passengers and guests to ensure continued positive a experience.

During certain seasons, some businesses experience activity spurts such as hospitals and doctor offices that see more patients due to the allergy and flu season.  They understand the importance of keeping staff, patients and others updated on unexpected changes that can make the difference between providing an amazing patient experience and increased patient complaints.