“The control center of your life is your attitude.” — Author Unknown
In my job, I observe behaviors on a regular basis and use positive and negative real life customer service stories to train sales representatives, receptionists, customer service call center representatives, help desk analysts, and various levels of executive management how to change negative attitudes into positive which not only benefits the customer and the employee, but will have a direct effect on the reputation of their organization.
Among other things, I have found that body language sends non-verbal messages to those around you and has a direct relationship upon your attitude.
Whether we admit it or not, many people are judged by others in the initial moments of contact which establishes a lasting impression and impact on how successful or unsuccessful we are in business or in our personal lives. Our attitude speaks volumes about who we are before we actually vocalize anything!
