Archive for the Uncategorized Category

Prospects and customers take many factors into consideration as they decide with whom they will conduct business.

Your team should always be prepared to apply their expertise, skills and knowledge to everyone who might buy from your business AND…they MUST  arrive to work on time.  Your employees should arrive to work in enough time to set up their work stations and be ready to receive customers at 9:00 a.m. or whatever the official start time may be.  Chronic employee tardiness costs businesses in the United States more than $3 billion dollars a year in lost productivity.

If you are annoyed by employee chronic tardiness, think about how your customers must feel.

As you think about providing red carpet service, remember, there is ALWAYS a reason to call your customers and clients — offer congratulations on a recent victory or promotion, holiday or birthday greetings, best wishes on upcoming travel/excursion, birth of son/daughter/niece/nephew.  Make it a point to let your clients know that you have a personal interest in their welfare and success in life.

A good practice is to let your clients hear from you approximately every three weeks.  They will appreciate you and will view you as an important part of their center of influence.

Customers are savvy and wise.  They have become increasingly intolerant of being ignored, undervalued, and disrespected.

Throughout my career, I have stated (nagged?) that when your employees are engaged and embrace your corporate values and mission, they will be highly effective in delivering an exceptional customer experience (to internal and external customers alike).

Elite Customer Service offers customized training and coaching on how to deliver red carpet customer service.  So, we thought it would be exciting to provide five important points to delivering an amazing customer experience.  Here they are:

What to do? You have been invited to tea by your British peer. Is it time to polish up on your afternoon tea etiquette?

In the event you are invited to tea with a prospective employer, customer, or peer, I want to share a few points with you…

Parents want the best for their children and children want to excel and be the best they can be.

As today’s youth make their marks in life and become leaders among their peers and in the community, it is essential that they understand that they must engage in social media respectfully and understand the importance that posts are permanent.  It is also important for youth to think twice before posting anything that could be interpreted as controversial, compromising or offensive because the posts can follow their academic and employment career for life.

Parents and students, here is what some employers are saying…