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If you have talked to young people or entered the world of social media, you have probably heard the phrase “Bye Felicia”.  It comes from a line in the 1995 movie, “Friday” when Felicia (Angela Means-Kaaya), who always wants to borrow from the neighbors, asks to borrow Smokey’s car (Chris Tucker).  He says no but she persists.  To dismiss her, Jones (Ice Cube) interjects “Bye Felicia” and she understands that any further persistence will NOT be tolerated so she walks away.

When you fall short of meeting client expectations, you must shift your paradigm, face your fear, anxiety and insecurity and tell all of that negativity “Bye Felicia, you have no place in my world”.  You become what you believe about yourself.  If you believe yourself to be a thought leader, draw on social media communications to connect and engage with consumers and peers and turn ideas into reality.  You will find that your actions will generate enthusiasm and serve as a springboard to improve company services and products.

More and more consumers are buying online–globally !!

The number of shoppers across the globe using the internet to purchase goods and services is increasing daily.  They have determined that they want to save time, money, and energy.  They want to avoid the crowds and enjoy the convenience of making purchase via their tablet, smart phone and laptop computers.  If your business has not made provision for quality service to this demographic, you have set yourself up to be usurped by the competition.

The proof is in the numbers:

In 2010, e-commerce sales in the United States grew 12.6% totaling $176 billion.  In 2015, the total was more than $280 billion.  The first quarter of 2016, e-commerce increased 15.2%.  The trend clearly indicates that the momentum for online shopping is full steam ahead.

Many people ask me for the formula to create an awesome career.

First and foremost, be certain that you are working in the industry that makes you happy.  Americans spend two-thirds of the day away from home—usually in an employment situation.  If you are not happy, that could make for a very miserable lifestyle.

Consider the following:

*  Are you comfortable working for someone else or do you have what it takes to be a successful entrepreneur.

*  Understand how to identify problems and make a detailed suggestion to management on how to resolve it.  You will be viewed as a problem solver and a leader.

The summer season is an excellent time for businesses to refine customer service skills training with employees.  If your business expects to get an edge over competition, you MUST do something different…train your staff while the competition is on vacation!  Employees should EXPECT to attend training classes for at least one week during the summer.

Training improves customer service, productivity, creates opportunities for career development and personal growth and creates a competitive edge in the market place.

Is the growth of your business on pace to reach its goal for year 2016?

You cannot please everyone.  An important element to employ to grow a business is to know who to target and to understand their wants and needs.

Customers/clients/guests appreciate (and seek out) personalized solutions to their problems.  By focusing on a niche customer base, you avoid wasting money by trying to be all things to every demographic.