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This year, companies will dedicate more of their budget to train executives, managers and employees how to give customers amazing experiences and to deliver satisfaction with every encounter.

Senior managers are beginning to understand that excellent customer service begins with how they treat their employees: with dignity and respect.  Noted author of The Seven Habits of Highly Effective People, Stephen R. Covey, said it best: “Always treat your employees exactly as you want them to treat your customers”.

Consider these ideas for having happier employees AND customers:

We are on the doorstep of a new year, new beginnings and a fresh start.

If you are like me, you are excited about entering 2017 and giving customers new and amazing experiences.   We all have an equal footing to make the most impactful impression on our clients and to do what is in THEIR best interest!

With that said, here are a couple of things trending in customer service for 2017:

Photo by TerriC

Jeff Bezos, Founder, Chairman and CEO of amazon.com, said, “We see our customers as guests to a party, and we are the hosts.  It’s our job every day to make every important aspect of the customer experience a little bit better.”

If you believe that your employees and customers deserve the best service that is available, implement these ideas and you will be well on your way to having loyal followers:

Movers and shakers know how to build excitement.

When people hear Disney, Ritz Carlton Hotel, Facebook, Amazon, Google, AirBnB and Apple, they automatically think about excitement, innovation and receiving impeccable customer service.  The Chief Customer Officer is ultimately responsible for delivering spectacular customer experiences.

So, you want to express your appreciation to your clients by giving them a gift this holiday season, right?  Here are a few important tips that could save you time and money as well as avoiding awkward moments:

1) Be aware of your company’s policy about giving and receiving gifts to clients.  Depending on the industry in which you work, i.e., investment advisor, the industry AND your company may have strict rules stating whether you can give OR receive a gift from clients and if you can, there may be a ceiling on the dollar amount you can spend and the value of the gift you plan to give.  Violating this rule carries extensive disciplinary actions from industry regulators AND your company including a possibility of paying fines.